Covid Guest Safety Policies

10/21/2020 | by Jessica Nani | Vacation Rentals

As a vacation rental company, our legal and moral responsibilities for guests stays are as follows:

  • There is a mandatory 24-hour gap required between all reservations to protect both housekeeping and all guests. 
  • Cooper’s is required to report/house any guest who contracts COVID-19 to Summit County Health Department. (See ‘If a Guest Contracts COVID for more). 
  • No more people than the number of sleeping spaces in a home will be allowed in any of the rentals at any time. 
  • All food and beverage delivery is strictly prohibited to employees of Cooper’s. If the guest requests this service, they must be directed to Stacey’s Groceries who are legally allowed to do such deliveries.


Guest/Owner Housekeeping Practices

  • All housekeeping in homes with people currently inside is suspended unless there is a case of extreme emergency
  • Housekeepers will wear appropriate PPE (masks & gloves) at all times in the home
  • All homes will be cleaned with EPA/CDC approved hospital-grade cleaners
  • Housekeepers will submit to the required COVID-19 cleaning training provided by management in accordance with Summit County’s Health Order
  • Launder all exposed linens and cleaning supplies separately, washed at high temperatures, and in accordance with CDC guidelines. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility. 
  • The housekeeping vehicles must be sanitized after each use/if the vehicle has any new person entering it. 
  • All linens & lost and found items from the homes will be taken directly to the laundry facilities.


Guest/Owner Maintenance Practices

  • All non-emergency maintenance requests are suspended while guests are in the home and shall be addressed via Google Hangouts/Telephone with the guest, or taken care of following their departure
  • Emergency maintenance requests will be performed with proper PPE and the guests are requested to leave the home where possible while a maintenance staff member performs their duties. 

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