Frequently Asked Questions

Get to know us.

Park City mountains with a woman hiking looking at the sunset.

What makes Cooper’s LHC stand out compared to other property managers in the Park City area?

We have recognized the evolving change within the vacation rental industry and are constantly improving and updating our services to best market our homes, maximize rental revenue and meet the needs of our clients. Our team continuously seeks ways to make our guest experience seamless, and our owners experience stress-free. We have a comprehensive understanding of all our homes and align both homeowner and guests needs. Finally, we live in the Park City area and know the unique climate of this mountain town’s property management needs.

I’m new to the vacation rental experience. How will Cooper’s LHC help me navigate this new process?

Cooper’s will not only guide you through the vacation rental process, but we’ll also take as much of the work off of you as possible. We will run you through how to use all of our services, how to make the most of your vacation home, and how our maintenance methods will best serve your property.

We will manage all your vacation rental profiles including Airbnb, VRBO, Homeaway, and our own booking site to ensure you’re getting the most revenue from your home.

You’ll have the opportunity to set the staging standards and use standards for when guests are in your home. We also provide recommendations for best practices to take the guesswork out of this process.

Your Home, Our Services

Park City cabin home on Main Street.

How does Cooper’s LHC manage my home?

Here’s a quick glimpse at Cooper’s management methods.

  • 80/20 commission split
  • Advertising and management of marketing platforms
  • Optimizing rental revenue while balancing owner usage
  • Communication with guests prior to, during and after their stay
  • Walk-throughs, before and after rentals
  • Concierge services offered to guests and owners
  • Cleaning services during and after guests and owners stay
  • Accounting, access to owner portal and financial reports of rentals
  • Coordination of snow removal, hot tub services, landscaping, etc.
  • In house maintenance of handyman services
  • Smart Home installations and oversight

What is Cooper’s maintenance approach?

Property management in Park City or any winter climate requires expert home knowledge and care. We have established preventative maintenance programs for our homes, including installations of Smart Home systems helping to mitigate any unexpected issues. The Smart Home systems allow us and our owners, to have control over thermostats, entry codes, as well as monitoring flood and freeze sensors. While the Smart Home systems are a piece to our preventative maintenance style, we have our maintenance teams on the ground, performing walk through’s and inspecting our homes. The maintenance team creates yearly preventive plans, making sure inspections, services, and general upkeep is all up to date.

What services do you provide for my guests?

We provide comprehensive concierge services to our guests and homeowners. Our goal with providing concierge services is to help facilitate a seamless experience, encouraging our guests to return to us each year, increasing our guest retention. We provide a simplified and stress-free vacation package, which in turn results in trust and a known level of service.